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This section may be named differently by the core. The main panel of the Request Services tab. Click this header to open or close the panel. Use this if you are not seeing any service request listed.

The core may include general information and instructions related to their service requests here.

All of the available service requests are listed here.

Click the Request Service button to . 

This section may be named differently by the core and not all cores show this section. If available, this panel lists the individual services that the core provides. It can be viewed as a price list of the various components that go into pricing a larger service request. In select cases, the core will allow customers to directly order individual service items. Clicking this header opens or closes the whole section below. 

Enter all or part of a service and click the blue triangle to narrow down the list below to only items that match the search term. 

The first link shows the service items grouped by category by default. The second link shows an alphabetical list of all items. 

Click a category header, if services are categorized, to open or close the list below of all services that are part of that category. 

This information may not be made available for each core. If available, you will see the price for the service items.

As discussed above, initiate a service request by clicking on the Request Service button of the appropriate request. This opens up the Service Request interface containing several sections with important information and fields that need to be completed before submission to the core.

Outlines the request approval workflow. You can hover over each step for additional information.

The Service Request ID is the identifier for your specific request. The customer information is your specific information captured from your account.

This section is for core use only, and may reflect an initial cost estimate for the service request, or it may be empty and get updated by the core after submission. 

Here you select the payment information to be applied to this request.

Once you have completed these sections, click one of the buttons at the bottom of the interface to proceed.

• Submit request to core: Submit the request for the core to review. 
• Save draft request: Close the Service Request interface and save the current request as draft. It can be revisited and completed from the View My Requests tab‍.
• Cancel: Cancel the request. All completed information will be lost.

Note that if you refresh your browser while completing a service request, it will be saved as a draft and can be found on the View My Requests tab‍.

As discussed above, a service request may require one or more form to be completed before it can be successfully submitted. 

The first section of a form show the View Form label and the name of the form. Clicking anywhere in this area toggles to form open or closed.

To the far right of the form title bar are the following fields or icons:

• Status name: Indicates if the form is Not started, In Progress or Completed. You can manually change this status, though changing it to Completed requires that all required fields have been completed. 
• Print: Send a copy of the form to the printer. You can select which fields should be included before printing. 
• Email: Send a PDF copy of the filled-out form to your email account. 
• Status icon: The checkmark icon changes from grey to green once the form is completed. 

The various input fields of the form. Fields with a red star are required fields.

Save all the information entered into the fields without changing the overall form status.

Save the form, either with the Completed status or the In Progress status. The form will then be toggled closed and can be opened again by clicking on the form title bar.