UB Tech Squad and Help Center Services
The UB Tech Squad in Silverman Library (inside Capen Hall) on the 3rd floor is here to help students:
Or call 716-645-3542
- Download and install software
- Run diagnostics to identify software and hardware problems
- Remove viruses and malware
- Reset / reinstall your system
- Upgrade your operating system
- Provide assistance with Duo
- Connect your computer to a network
- Connect your mobile device to a network
- Connect your gaming device to a network
- Connect your streaming device to a network
- Connect your personal printer (wired or network)
- Pick up/drop off devices
Walk-up service counter, 3rd floor Silverman Library.
Faculty and staff are encouraged to consult their department's IT technical support.
About
The UB Tech Squad will help students with their tech, for free, in Silverman Library on North Campus, or schedule an appointment for a consultation in your UB residence hall room or on-campus apartment.
Turnaround
If we have to take your device with us for more troubleshooting, we'll usually have it back to you in 1-3 business days.
Appointment Hours
Live on campus? Book an appointment for UB Tech Squad to come to your room!
| Day | Hours |
|---|---|
| Monday - Friday | 11 a.m. - 7 p.m. ET |
| Saturday | Closed |
| Sunday | Noon - 5 p.m. |
*Holidays/Exceptions:
Monday, March 17: 10 a.m. - 4 p.m.
Tuesday, March 18: 10 a.m. - 4 p.m.
Wednesday, March 19: 10 a.m. - 4 p.m.
Thursday, March 20: 10 a.m. - 4 p.m.
Friday, March 21: 10 a.m. - 4 p.m.
Walk-Up Service Hours
The service counter is located in Silverman Library (Capen Hall), on the 3rd floor.
| Day | Hours |
|---|---|
| Monday - Friday | 9 a.m. - 6 p.m. ET |
| Saturday | Closed |
| Sunday | Noon - 5 p.m. |
*Holidays/Exceptions:
Monday, March 17: 10 a.m. - 4 p.m.
Tuesday, March 18: 10 a.m. - 4 p.m.
Wednesday, March 19: 10 a.m. - 4 p.m.
Thursday, March 20: 10 a.m. - 4 p.m.
Friday, March 21: 10 a.m. - 4 p.m.
Common Questions
I live off campus. Can I still book an appointment with UB Tech Squad?
uB Tech Squad appointments are available to all UB students, but UB Tech Squad cannot meet you off campus. You are welcome to meet at our location on the 3rd floor of Silverman Library (inside Capen Hall).
I would like to meet with UB Tech Squad in person. Do I have to book an appointment to do this?
No appointment is necessary to meet at the service counter in Silverman Library. For assistance in your residence hall room or on-campus apartment, you must book an appointment.
My computer screen is cracked. Can UB Tech Squad repair this for me?
If you are having trouble with hardware, UB Tech Squad would be happy to troubleshoot and provide consultation in regards to the issue. However, Tech Squad will not repair broken/damaged hardware. You may seek additional assistance from a hardware repair expert on the map below:
Still need help?
Contact the UBIT Help Center.