Though Sanborn, N.Y.-based KATZ Americas is the largest manufacturer of custom beverage coasters in North and South America, the small company lacked sophisticated engineering capabilities to improve the gang run print operation that combines multiple, smaller orders. Company leaders knew that their “guessing game” approach to arranging a complexity of jobs was a hindrance to keeping pace with increasing business opportunities. UB TCIE was KATZ Americas’ avenue to university expertise, and ultimately to avoiding growing pains.
How do we measure the impact of projects? It’s a mix of tangible, quantifiable savings with the more elusive “soft savings” – such as cost avoidance and improved customer satisfaction.